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Frequently Asked Questions

open iconWhat exactly is Storeplum?

We are an e-commerce platform providing readymade e-commerce stores to businesses.

Many sellers like the idea of starting their own online store. But soon they realise that hiring a technical team is too expensive.

On the other hand, most of them are clueless on how to get enough website traffic and scale using solutions like Shopify, WooCommerce, etc.

That is why we bring Storeplum. One of a kind e-commerce platform where we do the inital store setup for you.

Our team of Storeplum Champs handhold you with the onboarding as well as educate you in running a successful online business.

Storeplum guarantees your online business growth with help of Storeplum Infinity, a set of growth plugins which provide data insights as well as action items to improve website traffic, conversion rates and customer lifetime value.

close iconWhat are your pricing plans?

We offer a 7 day free trial without any commitments from you. After the trial period, our platform is for only ₹2499 per month. Our billing cycle is annual, so you pay ₹29988 + GST at the time of purchase.

Unlike most of the other platforms, we do not charge any transaction fee.

close iconDoes Storeplum have Payment Gateway Integrations?

We have partnered with prominent payment gateways in India. Every Storeplum e-commerce website comes with a default payment gateway integration.

As RBI mandates KYC process for any sellers willing to sell goods or services on the Internet, you will have to complete a KYC process before activating the payment gateway.

close iconDo you have multiple themes?
Yes, we offer multiple themes. Our development teams are constantly working on adding new themes in our theme store.
close iconDo you offer multi-vendor e-commerce platform?
No, we do not offer a multi-vendor platform or a marketplace. We offer a online store for individual sellers with a systematic growth plan.
close iconDo you help with website marketing?

We are not a marketing agency. Most of the online sellers that we come across are clueless about getting website traffic. Their idea of getting traffic on ecommerce website is only by running ads on Facebook/Instagram etc. That is plain wrong!

We believe in educating our customers to understand what it takes to grow a business on the Internet.

That is why we have Storeplum Infinity. Storeplum Infinity guarantees a systematic growth plan for your online store through a set of growth plugins.

close iconCan you help me find someone to take product photos?
Storeplum Community is a vibrant place to find creators. Content creators showcase their work in the community and often share tips and tricks on building content. Storeplum customers also share their know hows, growth tricks that they recently discovered and much more. Once a Storeplum customer, you are automatically added to this community.
close iconDo you also provide mobile apps for e-commerce stores?
Not at this time, but adding Android and iPhone apps is on our roadmap. We will keep you posted once this is available.
close iconDo you take commission/transaction fees from each sell?
No, we do not charge any transaction fee for any sell that you make on your website.
close iconIs my store updated with new features?
Our development teams push major and minor features from time to time. Don't be surprised if you see a free tool in your dashboard :)
close iconHow long does it take to set up a e-commerce website on your platform?
If your KYC process is complete, Storeplum Champ will setup your store in less than an hour.
close iconI'm interested. How can we start?
For starters, you need a domain name and a product catalog. Click link here and fill out your information. Our customer outreach representative will reach out to know in the next 30 minutes. They will explain the entire customer onboarding process to you.
close iconWill you provide with domain name?
No, you can buy domain names for a fairly reasonable price from services like GoDaddy or Google Domains.
close iconHow do I change/update my product listing on the website?
There is a dedicated Wiki section in Storeplum Dashboard which explains how to manage the entire store in great depth. Please take a look. If you are overwhelmed with information, you can always reach your Storeplum Champ for additional help.
close iconHow do I manage order refunds?
Since you have a merchant account with Payment Gateway, it can be directly managed from the gateway. More information on this and related queries can be found in Wiki section of Storeplum Dashboard.

Have some more questions? We are listening you.

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